Payment & Delivery
Same Day Dispatch
Where stock is immediately available all orders placed before 12pm Monday to Friday will be shipped same Business Day.
Orders placed after this time will be dispatched the next Business Day.
Please note: Web orders are picked from our National Distribution Centre located in Keilor Park Victoria Australia.
Standard Shipping - $9.95 Flat Rate Standard Shipping Fee Australia Wide
Express Shipping - $19.95 Flat Rate Express Shipping Fee Australia Wide
*Rural/Remote Locations may be charged at a higher rate. In the case that your order goes over the flat rate for your location, our customer service team will contact you via email to confirm if you would like to proceed with the additional charges.
Please note: For Bulky Goods a Bulky Goods Item Handling Fee of $7.00 per Item applies
We use Australia Post or StarTrack Courier for our online deliveries.
Australian Standard Orders will be delivered in approximately 3-10 working days, and Express Orders will be delivered in approximately 1-3 working days. Please note that shipping times will vary for outer metro areas, country and international orders.
At checkout please make sure to select your preferred method of shipping before placing your order - this is found at the payment stage of checkout. If you select standard shipping and in 'delivery instructions' state express shipping, your order will be shipped using Standard Delivery.
During the checkout process when asked for Delivery Instructions - this refers to 'use side gate', 'we have a dog' etc. You cannot choose your delivery date or time, nor can you ask to be called if no one is home etc. as Aus Post delivery service will not provide this.
To guarantee safe delivery of your items, we recommend your parcel is sent to your place of business as items are typically delivered between 9am and 5pm.
Please ensure you provide your correct and complete address, including a company name where necessary, and a contact telephone number.
Australia Post Delivery Methods Apply - Signature on Delivery With Authority to Leave (If you are not home and there is a safe place for the parcel to be left, a photo will also be taken of where the parcel has been left)
If you prefer to Click & Collect please follow the steps for how to order via this method.
Estimated Delivery Times*
Melbourne 1 - 3 Business Days
Sydney, Brisbane, Adelaide - 3 - 5 Business Days
Perth, Hobart, Darwin - 5 -7 Business days
Please allow up to 10 business days for any other regional areas
*Please Note: the above are estimates and our carriers will endeavour to meet these on all occasions, however please allow up to 10 business days for all deliveries.
Please check on the Aus Post Website for Updates https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Tracking Your Order
Once your order has been shipped you will receive an email with your tracking details along with instructions on how to track your order.
For any inquiries relating to tracking, please contact our Customer Service Team on firstname.lastname@example.org
International shipping is available but the fee will vary from country to country.
Please email email@example.com before your purchase is made to find out the shipping fee to your shipping destination.
Please note: Sparklers, Helium, Hairspray & Hire items cannot be shipped. Visit a Lombard party Store Near You.
Lombard accepts PayPal, Mastercard, Visa or Amex.
Please email firstname.lastname@example.org with any payment queries.
Lombard The Paper People reserves the right to make changes to these terms and conditions without notice.